Hours 7am - 10pm
1717 N. Naper Blvd. Suite 107 Naperville, IL 60563
Facebook Twitter Linkedin Instagram Tiktok Youtube
Call Us Anytime
(630) 893-7100
Email Us
Now

Cycle of Service

Simply put, you won’t find better customer service.

There’s a reason why we have so many clients that have trusted us with their delivery and transportation needs for years. We’re always here for you and are committed to being the best delivery partner you’ve ever onboard.

The Delivery Authority’s Cycle of Service

truck delivery company for the Upper Midwest

The Delivery Authority is the only delivery service company with the Cycle of Service, a process that integrates technologies, employee development and specific processes to make your experience seamless. Our goal is always to handle any obstacles that may come up before you even know about them.

Our Proprietary Cycle of Service ensures our delivery company acts as an extension of your team, always working to carry out the highest quality, most efficient delivery service possible. Whether local deliveries, long haul, LTL, FTL, scheduled routes or other delivery needs, The Delivery Authority is the best delivery service in Chicagoland and the midwest.

HOW WE WORK

Steps Integrated into Our Process

Planning
We begin the our Cycle of Service process by understanding our customer’s unique requirements, then developing a customized plan with requirements for technology, locations, communication, product handling, vehicle type, equipment, driver, setup, delivery, signatures, documentation and any other necessary requirements.
Estimates
Before you commit to new routes or services, we provide timely estimates based on data and your individual company needs.
Updates
Our Cycle of Service brings technology and the human touch to customer service. We offer a detailed dashboard with real-time and historic data of what is happening across all areas of your business, viewable on a smartphone or tablet. All phases of your business can be integrated, including on-demand, routed and scheduled work, distribution and cross docking operations, as well as FTL and LTL delivery. Meanwhile, you always have a dedicated account manager who knows your business and is available to talk.
Track & Trace
Our process includes strategic technology investments that help us reduce errors and costs, while improving information flow, visibility and speed. This gives our account managers and customers increased, live visibility of time sensitive information, enabling necessary adjustments to be made before there is an issue.
Alerts
Real-time alerts are built into the system to notify customers automatically minutes before arrival and be used to flag issues in a timely manner, if desired. Your personal account manager is also overseeing deliveries, and will get in touch if needed.
Barcoding, Scanning, Electronic Signatures
We have invested in the best technology for transportation management, Xcelerator, for electronic signature capture, optimization, barcoding / scanning, tracking, and GPS.
Accounting & Reporting
Our Cycle of Service features technology with built-in accounting and customizable reports, including a mobile reporting app, so you can have the information you need when you need it.
Efficiency Reviews & Strategy
The technologies integrated into our Cycle of Service enable (and enforce) process compliance. We also work with our customers to develop key performance indicators (KPIs) that help us objectively measure performance. Because we believe that you can’t manage what you can’t measure, we leverage KPIs to help us drive continuous improvement. Additionally, we use the Cheetah Logistics Route Optimization Platform to streamline complex business to customer solutions representing all real-world constraints: from first mile through last mile. It dynamically improves route networks.
Planning
We begin the our Cycle of Service process by understanding our customer’s unique requirements, then developing a customized plan with requirements for technology, locations, communication, product handling, vehicle type, equipment, driver, setup, delivery, signatures, documentation and any other necessary requirements.
Estimates
Before you commit to new routes or services, we provide timely estimates based on data and your individual company needs.
Updates
Our Cycle of Service brings technology and the human touch to customer service. We offer a detailed dashboard with real-time and historic data of what is happening across all areas of your business, viewable on a smartphone or tablet. All phases of your business can be integrated, including on-demand, routed and scheduled work, distribution and cross docking operations, as well as FTL and LTL delivery. Meanwhile, you always have a dedicated account manager who knows your business and is available to talk.
Track & Trace
Our process includes strategic technology investments that help us reduce errors and costs, while improving information flow, visibility and speed. This gives our account managers and customers increased, live visibility of time sensitive information, enabling necessary adjustments to be made before there is an issue.
Alerts
Real-time alerts are built into the system to notify customers automatically minutes before arrival and be used to flag issues in a timely manner, if desired. Your personal account manager is also overseeing deliveries, and will get in touch if needed.
Barcoding, Scanning, Electronic Signatures
We have invested in the best technology for transportation management, Xcelerator, for electronic signature capture, optimization, barcoding / scanning, tracking, and GPS.
Accounting & Reporting
Our Cycle of Service features technology with built-in accounting and customizable reports, including a mobile reporting app, so you can have the information you need when you need it.
Efficiency Reviews & Strategy
The technologies integrated into our Cycle of Service enable (and enforce) process compliance. We also work with our customers to develop key performance indicators (KPIs) that help us objectively measure performance. Because we believe that you can’t manage what you can’t measure, we leverage KPIs to help us drive continuous improvement. Additionally, we use the Cheetah Logistics Route Optimization Platform to streamline complex business to customer solutions representing all real-world constraints: from first mile through last mile. It dynamically improves route networks.

Our Point To-Point Cycle of Service is a tried-and-true process that leverages customer integration technology and old-fashioned customer service. Our goal is for you to never have to reach out to us for an update; we’re already on it.

Contact Info
(630) 893-7100

Email Us

Office Address

1717 N. Naper Blvd. Suite 107 Naperville, IL 60563